Product Questions

oVertone hair colors are color-depositing hair masks that condition while you color. Unlike harmful hair dye, oVertone Coloring Conditioners are curly-friendly, vegan and cruelty-free. They’re also made without peroxide, ammonia, bleach, phthalates, parabens and PPDs.

oVertone Coloring Conditioners are the first step in your hair color journey. Use them for initial color application and reapply every 1-2 weeks (as needed).

oVertone Daily Conditioners are made to help maintain your shade in between color applications. Use them in the shower for an easy color refresh, in 3 mins or less. 

Check out this blog post to learn more about coloring your hair with oVertone Conditioners.

How long oVertone lasts in your hair will depend on the porosity, texture, and health of your hair, along with UV exposure levels and how often you shampoo. 

Because it is a semi-permanent hair color, oVertone may leave a subtle, permanent tint. 

Before coloring, do a strand test to see what your color will look like and how long it will last on your hair. Learn how to do it here! 

If you want to use a Pastel shade we suggest pre-lightening hair, even if you’re a natural blonde. 

If your hair is dark brown or black and you want vivid results—you’ll need to pre-lighten in order to achieve bold or noticeable color payoff. 

If you’re unsure a color will work on your hair, do a strand test before applying.

Those are the names of our hair color collections, and they indicate how pigmented each color is. 

Pastel: Subtle, soft shades that work on platinum or light blonde hair. 

Vibrant: Bright fantasy colors that work on platinum to light brown hair.

Extreme: Bold, vivid shades with big color payoff. Best for blonde to light brown starting shades. 

For Brown Hair: Rich, subtle colors made specifically for light to medium brown hair. Try them on highlights or an ombre for a super-vivid pop of color.

Not sure what collection or color to pick? Read this. 

Orders & Shipping

Unfortunately, orders can not be changed after they are placed.

Issues with your order? Contact Client Services at

During the holiday season we may experience longer-than-usual processing times. Most orders will be processed within 3–7 business days, but some may take up to 10. 

General delivery times:

Standard U.S. Shipping: 7–15 business days

USPS Priority Shipping: 2–3 business days (AK, HI, and Puerto Rico only) 

FedEx Home: 5–7 business days.

Standard International Shipping: Up to 25 business days.

Due to international regulations, we are unable to ship our products outside of the U.S. and Canada, unless you have an APO/FPO address.

Not loving your first order? We’ve got you covered with our First-Time Try Guarantee! Contact Client Services within 15 days of receiving your package. If we’re not able to provide you with a different item, we’ll refund you for the cost of the original product.

For other returns: 

- Refund requests must be submitted through our returns page within 15 days of delivery

- Requests submitted 16–60 days after delivery are eligible for store credit only

- Refunds only apply to items that have been purchased through

- Shipping is ineligible for refund unless the package was incorrectly shipped, or an error occurred

- Due to safety precautions, we do not accept physical returns

Check out oVertone’s full return policy for more information.

Message our help desk here within 7 days of delivery. 

If something’s damaged: Make sure to include photos of the box and the product. Our team will send a replacement out ASAP. 

If you received the wrong product(s): Don’t worry about returning it. It’s yours to keep.